Shipping policy

Last updated: 24 May 2026

Thank you for shopping with Barefoot Space.

This Shipping Policy outlines how we process and ship orders within Australia and New Zealand.

Order Processing

Orders are typically processed within 1–5 business days after payment is confirmed.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During busy periods, launches, sales, or holidays, processing times may be longer.

If there is a significant delay with your order, we will contact you using the email address provided at checkout.

Shipping Locations

We currently ship to:

  • Australia
  • New Zealand

If your country is not available at checkout, we do not currently ship to your location.

Shipping Rates

Shipping rates start at $12 for shipping within Australia and $20 for shipping to New Zealand. 

Any free shipping promotions will be clearly stated on our website where applicable.

Estimated Delivery Times

Estimated delivery times after dispatch are:

Australia

  • Standard Shipping: approximately 3–8 business days
  • Express Shipping: approximately 1–4 business days

New Zealand

  • International Shipping: approximately 5–10 business days

Delivery times are estimates only and may vary depending on:

  • carrier delays;
  • customs processing;
  • weather events; or
  • regional delivery locations.

We do not guarantee delivery dates.

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email with tracking details where available.

Please allow some time for tracking updates to appear after dispatch.

Customs, Duties and Taxes (New Zealand Orders)

New Zealand orders may be subject to:

  • customs duties;
  • import taxes; or
  • local processing fees.

These charges are the responsibility of the customer unless otherwise stated.

Barefoot Space is not responsible for delays caused by customs clearance processes.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete address is supplied:

  • delivery delays may occur;
  • additional shipping charges may apply; and
  • we may not be able to recover or replace lost parcels.

Lost or Delayed Parcels

If your parcel appears lost or significantly delayed, please contact us and we will assist in lodging an enquiry with the shipping carrier.

Once an order has been handed to the carrier, delivery timelines are outside our direct control.

Damaged Parcels

If your order arrives damaged:

  • please contact us within 7 days of delivery; and
  • include photographs of the packaging and products where possible.

We will work with you to resolve the issue in accordance with Australian Consumer Law.

Contact Us

For shipping enquiries, please contact:

Barefoot Space
Email: contact@barefootspace.com.au
Website: www.barefootspace.com.au