Refund policy
Last updated: 1 June 2026
We want you to love your order. If something isn’t right, we’re here to help.
Exchanges
If you need a different size, colour, or model, we offer one exchange shipment free of charge per order.
Customers are responsible for the cost of returning the original item to us, but we’ll cover the shipping cost of sending the replacement item back to you.
Exchanges are subject to product availability and our standard return conditions below.
Change of Mind Returns
We accept change-of-mind returns within 30 days of delivery (or from the date the parcel was made available for collection).
To be eligible for a return or exchange, items must:
- be unused and unworn
- be in their original packaging
- not be worn outside
- not be marked, damaged, or altered in any way, including the original packaging
Once your return is received and approved, we’ll issue a refund to your original payment method.
Please Note
- Return shipping costs are the customer’s responsibility.
- Original shipping charges are non-refundable.
- One replacement shipment per order is provided free for exchanges.
- Returns or exchanges may be refused if items show signs of wear, damage, misuse, or damaged packaging.
Non-Returnable Items
We do not accept change-of-mind returns or exchanges for:
- Gift cards
- Clearance or final sale items
Refund Processing
Approved refunds are processed back to the original payment method.
Please allow 5–10 business days for us to inspect and process your return, plus additional time for your bank or payment provider to complete the refund transaction.
Contact Us
To initiate a return or exchange, please contact us at contact@barefootspace.com.au for instructions. Please note that all returns and exchanges must be approved via email before goods are sent back to us.
If you have any questions about returns, exchanges, or warranty claims, please email us at contact@barefootspace.com.au.